GENERAL INFO

SHIPPING INFO

At Mountain Girl Magic, I take great care in ensuring your items are securely packaged and shipped promptly so they arrive in perfect condition. Below is everything you need to know about our shipping process.

Shipping Carrier

All orders are shipped via the United States Postal Service (USPS), a reliable and cost-effective shipping option. Using USPS allows me to deliver your items quickly and efficiently, whether you’re located in Colorado or across the country.

Processing Time

Standard Processing: All custom items, including laser-engraved decor and graphic design products, typically require 3–7 business days to create before being shipped.
Rush Orders: If you need your order sooner, please contact me directly. Rush orders may be accommodated depending on current workload and will include an additional fee.

Shipping Options

USPS First-Class Mail: Ideal for small and lightweight packages. This option offers an economical choice with delivery in 3–5 business days. (Rates starting at $4.35, available for small items like magnets)
USPS Priority Mail: Recommended for most orders, this option includes faster delivery (1–3 business days) and tracking at no additional cost. (Rates starting at $9.35, available for larger items such as cutting boards, etc)
USPS Priority Mail Express: The fastest shipping option, with overnight delivery to most locations. Contact me for availability and rates. (Rates starting at $31.40, available only for very large items)

Shipping Rates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. I strive to keep shipping rates fair and affordable while ensuring your items are protected during transit.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a USPS tracking number. You can use this tracking number to monitor your package's journey and estimated delivery date via the USPS website.

Shipping Destinations

Currently, I ship orders within the United States. If you’re outside the U.S. and interested in ordering, please contact me to discuss international shipping options.

Shipping Policies

Lost or Damaged Packages: While I take every precaution to ensure your items are safely packaged, I am not responsible for packages lost or damaged during transit. However, I will work with USPS to resolve the issue and provide assistance with claims if necessary.
Incorrect Addresses: Please double-check your shipping address at checkout. If an incorrect address is provided, additional shipping fees may apply to resend the package.
Local Pickup (Optional): If you’re in the Evergreen, Colorado, area, I may offer local pickup options to save on shipping. Contact me directly to arrange this service.

I’m committed to making sure your shopping experience with Mountain Girl Magic is smooth and worry-free. If you have any questions about shipping or need assistance with your order, don’t hesitate to reach out. Thank you for supporting local, handmade designs!

I’m committed to providing you with exceptional service and high-quality products that exceed your expectations. Whether you’re shopping for one-of-a-kind laser-engraved designs, seeking graphic design services, or exploring website support, I aim to make your experience smooth, enjoyable, and rewarding. Below, you’ll find general information about my policies, including privacy and safety.

Privacy Policy

Your privacy is a top priority at Mountain Girl Magic. I am committed to safeguarding your personal information and ensuring it is used responsibly.

What Information I Collect:
I collect only the information necessary to process your order or provide services, such as your name, shipping address, email address, and payment details.
How I Use Your Information:
Your information is used solely for order processing, shipping, and communication related to your purchase or service. I will never sell, share, or distribute your information to third parties without your consent.
Secure Transactions:
All payment transactions are processed through trusted third-party providers that adhere to strict security standards. Your payment information is encrypted and never stored on my systems.
Cookies and Data Tracking:
My website may use cookies to enhance your browsing experience. These cookies collect anonymous data about site usage to help me improve functionality and user satisfaction.

If you have questions or concerns about how your data is handled, feel free to contact me directly.

Safety Policy

I am dedicated to ensuring a safe and secure shopping experience for every customer.

Product Safety:
All laser-engraved items and custom designs are carefully crafted using high-quality materials. Items intended for household use are created with functionality and safety in mind. If you have questions about specific materials or usage instructions, please don’t hesitate to ask.
Secure Website:
My website is protected with SSL encryption to safeguard your data during checkout and throughout your browsing session. Look for the padlock icon in your browser’s address bar for added reassurance.
Communication Safety:
I communicate only through official channels, such as my website and verified email address. If you ever receive communication claiming to be from Mountain Girl Magic that seems suspicious, please contact me immediately.

Additional Policies

Returns and Exchanges:
Because most of my items are custom-made, I cannot accept returns or exchanges unless the product arrives damaged or defective. Please contact me within 7 days of delivery if there is an issue with your order.
Order Cancellations:
Orders can be canceled within 24 hours of placement. After that, cancellations may not be possible due to the custom nature of my work.
Customer Support:
I’m here to help! If you have questions about an order, need assistance with a product, or have a special request, you can reach me via email or through my website’s contact form.

At Mountain Girl Magic, I value your trust and am committed to creating a safe, secure, and enjoyable shopping experience. If you have any additional questions or need further assistance, don’t hesitate to reach out. Thank you for supporting a small business rooted in creativity and community!

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments